American Family Insurance

Overview

American Family Insurance is an insurance company providing automobile insurance to millions of Americans. It has customer satisfaction ratings that are above average, and offers a number of different automobile insurance coverages. The company is the United States ninth largest seller of automobile insurance. With a wide selection of other types of insurance coverages available, some people like the convenience and money savings that bundling policies with the company provides.

While American Family Insurance does well in terms of customer satisfaction, it is also ranked “about average” by some rating companies. It has good financial strength and offers a number of discounts. Unfortunately, American Family Insurance is not available in every state. Insurance is available from American Family in 19 states across the country.

The Specs

JD Power and Associates ranked American Family Insurance "better than most" in terms of overall insurance purchase experience for automobile coverage. In terms of claims satisfaction, the company ranked them "about average".

Rating agency A.M. Best gives American Family a financial strength rating of A (" excellent") which indicates a strong ability for the insurer to pay claims.

The price for American Family insurance, on average, varies by location. It also varies depending on the vehicle and other factors such as driving record.

Auto Insurance Coverages

American Family Insurance provides insurance coverage to 19 states, and the policies that are offered by the company are not always offered in every state. Some of the insurance policies that American Family provides are outside of the standard insurance policies that most companies offer. In addition, American Family Insurance provides liability insurance, collision coverage, comprehensive insurance, roadside assistance, uninsured and UIM coverage, medical payments coverage, and more. The company also provides rideshare auto insurance, which is needed for people who drive for companies like Uber or Lyft.

Another notable type of insurance American Family Insurance offers is lease and loan gap insurance. This covers the difference between what you would receive if your car is totaled in an accident and the amount that you owe on your loan or lease.

Auto Insurance Discounts

American Family Insurance brings its customer's highly competitive rates, even with the solid overall customer satisfaction the company provides. Some of the discounts that they provide include an early-bird discount, which decreases rates if you sign up for insurance coverage within seven days of receiving your quote from American Family. There are also discounts for people who insure multiple vehicles with the company. Loyalty discounts are also available, as well as multi-policy discounts, generational discounts, safety equipment discounts, defensive driver discounts, good driving discounts, low mileage discounts, and customer full pay discounts. There are other discounts available as well, and discounts are a fantastic way for people to save money on their automobile insurance policy.

American Family Auto Insurance also provides discounts for people who participate in their KnowYourDrive program. When you enroll, you will receive a car adapter that is used to keep track of how safely you drive. Safe drivers can earn discounts of up to 35% or more. The safer you drive, the more you can save. There is no penalty for people who do not qualify for additional savings, and simply using the program will net you a 5% discount.